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Service Center Management
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64 Product(s) Found. Page 1 of 7


PRODUCT NAME AND DESCRIPTION
BMC Service Level Management  from BMC Identify Business Unit
With BMC Service Level Management (SLM), IT can manage the entire range of service level agreement (SLA), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. Free Resources  
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Brightware eService  from Siebel
This software includes capabilities for e-mail response management, knowledge management, and chat management.  
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Business Service Console  from Concord Communications
This product adds value to the real-time and historical management information collected and analyzed by the eHealth Suite. Through mapping of important business services to the managed IT infrastructure, this product provides a real-time, end-to-end view of the performance of key business services from the standpoint of the user experience.  
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Business Visibility  from Netopia
This product is a service management platform for centrally provisioning, managing, and supporting value-added services and their related devices for distributed enterprises and small retail businesses using an intuitive web interface.  
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Citrix GoToAssist  from Citrix Systems
Citrix GoToAssist is a remote support solution that can be used to transform technical support into competitive advantage and rapidly lower support costs, improve end-user productivity and increase customer loyalty. Free Resources  
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ClearCRM  from PlanetLogix
ClearCRM is a powerful, Web-based solution for managing and integrating your sales force, customer support, marketing and application development teams.  
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COIGN Enterprise  from CobbleSoft International
COIGN Enterprise is helpdesk and service management with active data warehousing and intelligent workflow for business process management, plus full auditing modules for regulatory compliance. Free Resources  
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Computer and Network Services  from Stephen H. Dawson Computer Service
Professional services computers and networks, including telecommunication.  
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Customer Self-Service  from Aspect Software
This open IVR platform unifies self-service applications across contact channels and enables businesses to utilize VoiceXML v2.0 to develop and deploy sophisticated self-service applications. It also reduces costs by automating complex customer transactions.  
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Customer Voice Portal  from Cisco Systems
This product provides a smooth and consistent multi-channel customer experience.  
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