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Contact Center Analytics
Research the latest in Contact Center Analytics technologies, tools and techniques. Our buying guide offers products and complementary search tools that offer you expert buying advice and the latest news and reviews to help you with your selection.

Search within Contact Center Analytics

75 Product(s) Found. Page 1 of 8


PRODUCT NAME AND DESCRIPTION
1Click Sales Force Automation  from EB Suite
EB Suite provides sales automation that goes beyond just knowing who to call.  
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Activ Analytics  from Voice Print International
Activ Analytics is a powerful enterprise-level solution for collecting data and presenting real-time and historical performance information to agents, managers, and executives within the call center environment.  
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Advoco NetPBX - Contact Center  from Advoco Software
Advoco NetPBX Contact is a hosted Contact Center offering providing a full set of contact center and customer care features focusing on both in-house and outsourced contact centers.  
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Advoco NetPBX - Enterprise  from Advoco Software
Advoco NetPBX Enterprise is a hosted PBX offering providing a full set of voice features focusing on large and mid-sized enterprises.  
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Advoco NetPBX - Service Provider  from Advoco Software
Advoco NetPBX is a carrier grade, IP centrex and hosted communications platform offering a wide range of business telephony services.  
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AgentView EPM  from Centergistic Solutions
If you are tired of hand assembling reports and moving back and forth between applications to get critical metrics, you are ready for AgentView Enterprise with Enterprise Performance Management.  
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Alcatel-Lucent OmniTouch Contact Center Standard Edition  from Alcatel-Lucent
Alcatel-Lucent OmniTouch Contact Center Standard Editionis the ideal solution for companies with contacts centers that are mainly driven by voice interactions, and which address all installations, from small to large capacities.  
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Analytics Solution  from Digi Voice
DigiVoice offers an Analytics Solution Process Management Foundation toolset that enables the rapid development of Web-based performance-focused business intelligence applications.  
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Analytics Suite  from CallMiner
Call Miner's patented technology automates call monitoring and analysis, enabling supervisors to monitor, classify, and score all recorded calls, effectively and efficiently.  
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Analyzing Contact Center Data  from Island Data
Unfortunately, manual reading and simplistic keyword search are the only available options today for sifting through notes. While manually reading notes ensures that you don't miss anything, it is time consuming and not an option when time is limited. Fortunately, we can help.  
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